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FAQs / Help

How do I use my e-tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. On arrival at The Irish National Stud & Gardens, go to the reception and use any of the following three options to gain entry:

  • Mobile: Present the booking reference / booking email via your mobile phone to gain entry OR
  • Print: Print email and present to gain entry OR
  • Quote Reference Code: Simply quote your ticket reference code to the representative at the reception to gain entry
What if I don't receive my eTicket within 2 hours?

Sometimes tickets can go into the 'Junk' mail box, so please check your spam filters and the 'Junk' mailbox if it hasn't arrived within 2 hours. If you still haven’t received your e-ticket please contact the reservations team.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What is the validity period for etickets?

Tickets are date specific. Tickets are valid for the chosen date of booking ONLY. Tickets are non-refundable and non-transferrable.

What payment methods do you accept?

We accept Visa, Mastercard, and Laser.

What security is in place for purchasing tickets online?

The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online.

How do I find out more information?

Please see the FAQ section on our main website here